PRIVACY POLICY

Continua Kids Private Limited

At Continua Kids Private Limited (“we”, “our”, or “us”), we are committed to protecting the privacy and personal information of our users, particularly children with special needs and disabilities, and their families. This Privacy Policy outlines how we collect, store, and use your personal data in accordance with Indian privacy laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information that you provide to us:
  • Names, email addresses, contact details
  • Medical history, diagnostic information, and treatment details
  • Other personal data as required for providing therapy and special education services
We may also collect information about how you interact with our website or services, such as your IP address, browser type, and pages visited.

2. How We Use Your Information

The personal information we collect is used solely for:
  • Providing therapy and special education services to children with special needs and disabilities
  • Managing your account and ensuring communication regarding our services
  • Tailoring our services to the specific needs of each child
  • Enhancing our services and operations to provide the best care possible
The information collected will only be used for the purposes for which it was collected or as required by applicable laws.

3. Data Retention

We retain sensitive personal data or information only for as long as it is required for the purpose for which it was collected or as mandated by applicable laws. Once this purpose is fulfilled or the data is no longer required under any law in force, the information will be securely deleted or destroyed.

4. Data Storage and Security

  • All personal and medical data provided to Continua Kids is securely stored offline and is not shared with any third party without your consent, except as required by law.
  • We follow industry-standard security practices to safeguard the information against unauthorized access, misuse, loss, or alteration.

5. Confidentiality and Anonymity

  • We pledge to respect the privacy and anonymity of all our users. Personal information, including medical data, is kept strictly confidential and is accessible only to authorized personnel directly involved in providing services to you.
  • Our employees and data processors are bound by confidentiality agreements and trained to handle personal data responsibly.

6. No Third-Party Sharing

  • Continua Kids does not disclose your personal data to third parties, subsidiaries, or other organizations unless required by law.
  • We do not sell, distribute, or otherwise misuse any personal information shared with us. However, we may share your information within Continua Kids for internal purposes, such as quality assurance and staff training.

7. Legal Disclosure

We will not disclose your personal data to government authorities or regulatory bodies unless required by law or legal process. This may include compliance with court orders, legal obligations, or requests from law enforcement agencies.

8. Access and Control Over Your Data

You have the right to access and control the personal information we hold about you or your child. You may:
  • Request Access: You can request details of the personal data we hold.
  • Request Rectification or Amendment: If any of the information is inaccurate or incomplete, you may ask us to update or correct it.
  • Request Deletion: You may request the erasure of personal data when it is no longer needed for the purposes for which it was collected, except where continued retention is required by law.

9. Your Consent

By providing your personal information to us or utilizing our services, you consent to the collection, storage, and processing of your data as described in this Privacy Policy.

10. Changes to the Privacy Policy

Continua Kids reserves the right to update this Privacy Policy from time to time. We will notify you of any significant changes by posting an updated version on our website and, where appropriate, by sending you an email notification.

11. Grievance Redressal Mechanism

Continua Kids has established a Grievance Redressal Mechanism to address any discrepancies and grievances regarding the processing of personal information. A Grievance Officer has been designated to manage and address grievances related to personal data. The Grievance Officer’s name and contact details are published below. The Grievance Officer is responsible for resolving grievances in a time-bound manner.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Grievance Officer at:

  • Email: info@continuakids.com
  • Address: 6012 , sector-28, dlf phase 4, Gurugram 122002
  • Contact :+91-8800980055